10 Reasons You Need To Raise Your Customer Service Game – Part 2
Carrying on from the first part of this series published last week, here we look at the final five reasons why you need to raise your customer service game. 6. Customers are becoming more vocal It has...
View ArticleThe Customer Experience And Knowing How To Say Sorry
You do not have to be an experienced business professional to know that ‘the customer is always right’. It is a well-known phrase that suggests whatever the customer does or says is correct and the...
View Article3 Reasons You Need To Get Your Non-Customer Facing Staff Involved In The...
One of the major problems seen with the customer experience is that organisations very often only involve the most obvious of employees, both when a strategy is being developed through to its...
View Article1,000 Complaints Or 10,000 – Which Is Better?
Managing complaints is an organisational necessity. A local SME or a global brand, complaint management is not an option. Your customers are always going to be providing you with feedback and you need...
View ArticleHow Can You Develop From What Your Customers Are Telling You If You Aren’t...
Data analysis is one of the most important processes seen in all parts of business. Your sales staff will be analysing lead-to-customer ratios to determine which approaches worked and which did not....
View ArticleShould Your Senior Members Of Staff Be Involved In The Actual Delivery Of The...
The development of the customer experience is becoming an increasingly difficult process. Often needing input from a range of different employees, as it is ever expanding, encompassing a wider range of...
View Article3 Reasons A High Level Of Complaints Does Not Necessarily Indicate A Failing...
If you are waiting for treatment on the NHS, you typically know that it could be months or even years until you are treated. However, that is always going to be the case as long as we live in a country...
View ArticleHow To Start Integrating Digital Technologies Into Your Customer Experience...
Over the last decade, almost every industry has been on a constant journey to a more digital way of working. Still continuing today, the sharp incline is likely to continue for several more years, as...
View ArticleHow To Start Integrating Digital Technologies Into Your Customer Experience...
Following on from the first blog post in this series, today we want to provide an insight into two further key points that need to be understood when looking at integrating digital technologies into...
View Article3 Key Reasons You Need To Be Managing Complaints With Customer Feedback Software
Here on the Charter UK blog, we talk about all aspects of complaint management and the wider customer experience. In recent months we have discussed everything from the importance of showing your...
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